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Account Manager

  • Ho Chi Minh
  • Team Leader / Supervisor
  • Negotiable
  • Chemical Eng., Electrical / Electronics / Electro Refrigeration, Mechanical / Auto / Automotive, Manufacturing / Process
  • 1
  • Unlimited

Job Description

  • Build relationship and make regular sales correspondences to your customers.
  • Ensure customer’s equipment is running correctly.  Continually audit customers systems for safety, cycle time and overall performance, benchmarking the systems against their original design specifications and today’s best technology
  • Maintain knowledge of industry changes, acquisitions, dynamics and personnel movement.
  • Write and/or co-ordinate the writing of proposals/quotations for presentation to the customer.
  • Present and/or assist in the presentation of proposals/quotations to the customer.
  • Develop knowledge of sales support services.
  • Set up, service and troubleshoot problems systematically at customers site
  • Evaluate problems to determine warranty eligibility and develop solutions to ensure that processes operate smoothly
  • Train customers and Company personnel in the use and installation of plastic moulding systems
  • Review process, provides observations, recommendations and feedbacks to optimize quality and performance
  • Maintain positive relations with both internal departments and customers
  • Be the contact person for all project related items relating to the customer’s moulding products.
  • Quote all new projects, retrofits, refurbishments and enhancements.
  • Be involved in new project application analysis and work cell suggestions.
  • Participate in customer service projects including assisting machine/system installations and start-up.
  • Coordinate and schedule meetings, product updates through internal training and Sales Central updates.

Job Requirement

  • Good understanding of programming and prior experience on troubleshooting of programmable Logic controllers is required
  • Diploma/ Degree in Plastics / Mechanical Engineering / Technical College Diploma preferred
  • Minimum 3 years of relevant experience in similar field, preferably 2 years hands-on experience in injection molding
  • Efficient with blueprints, schematics and able to use measure tools
  • Strong technical skills and customer service oriented
  • Basic understanding of the elements of mold design and knowledge in commodity and engineering grade resin
  • Excellent communication, documentation and presentation skills
  • Knowledge of Sales Techniques is an advantage
  • A demonstrated skill in using Microsoft Office software is expected
  • Must be able to read and write in English and local language

 

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