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Customer Service Manager

  • Ho Chi Minh
  • Manager
  • Negotiable
  • Freight / Logistics / Warehouse
  • 1
  • Unlimited

Job Description

  1. Meet or exceed country revenue/profitability targets as defined.
  2. Develop and identify new business opportunities in CNS/IFS and secure new customers and deliver volume, revenue and contribution margins to meet or exceed the budget.
  3. Develop new market channels; build business networks and relationships with relevant customers and key decision makers with the aim of securing business.
  4. Plan and implement an effective customer service strategy with emphasis on profitability, customer base expansion and business growth. (Vendors’ Logistics Programs).
  5. Establish appropriate systems for measuring necessary aspects of customer services and development.

Job Requirement

  1. University Degree or equivalent qualification with minimum 5 – 10 years working experience in the logistics environment and track record in Customer Services.
  2. Knowledge and experience in logistics management, warehousing and distribution and other supply chain-related services.
  3. Experience in managing customer logistics projects and developing procedures to ensure success of projects.
  4. Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels.
  5. Ability to effectively & efficiently adopt/adapt information technology and logistics solutions as an enabler to supply-chain processes.
  6. Knowledge of Vietnam landscapes is an advantage.

 

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