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Sales Manager (Expat - Japanese)

  • Ho Chi Minh
  • Manager
  • Negotiable
  • Food & Beverage (F&B)
  • Sales
  • Unlimited

Job Description

Our client - 5 star Hotel in HCM is looking for talents for position Sales Manager (Expat - Japanese) with key jobs as the below:

Sales

  • Negotiates services of hotel and executes Group Sales Agreement for each business opportunity.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  • Acts as customer liaison with hotel during customer event/program ensuring daily needs are met and overall customer satisfaction.
  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
  • Responds to incoming group/catering opportunities for the hotel that are outside parameters of the Events Management.
  • Proactively identifies, qualifies and solicits new group/catering business to achieve personal and hotel revenue goals.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the hotel based on market conditions and hotel needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Builds and strengthens relationships with existing and new customers to enable future bookings.  Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Effectively develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
  • Effectively manages and develops relationships with key internal and external stakeholders.
  • Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
  • Effectively use sales resources and administrative/support staff.
  • Conducts site inspections.
  • Creates contracts as required.

Customer Service

  • Support Hotel’s Service and Relationship Strategy by planning and contracting the customer’s program/event, managing the success of the program/event and measuring our service effectiveness (through Event Satisfaction Survey).
  • Executes and supports Hotel’s Customer Service Standards, hotel’s Brand Standards and the operational aspects of business booked.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

 

Job Requirement

- Japanese

- 4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;

- 5 year work experience in sales and sales management required.

 

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