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Service Manager

  • Ho Chi Minh
  • Manager
  • Competitive
  • Executive management, Mechanical / Auto / Automotive, Retail / Wholesale, Sales / Business Development
  • Unlimited

Job Description

  • Manage workshop and spare part warehouse
  • After Sales staff management
  • Manage warranty claims
  • Manage Pre Delivery Inspections
  • Manage mobile workshop
  • Manage accessories sales and inventory
  • Workshop and spare parts performance reporting
  • Ensure workshop and parts personal is qualified to perform work
  • Formulate and achieve workshop and parts targets
  • Manage after sales trainings
  • Manage and update workshop equipment and tools
  • Control spare parts and workshop material inventory
  • Ensure the workshop is always clean and presentable to customers
  • Manage customer database
  • Manage customer complains related to technical issues
  • Maintain high level of customer satisfaction
  • After sales promotion program development
  • Revise after sales incentive policies
  • Organize purchase and modifications for mobile workshop
  • Develop and adjust after sales price lists

Job Requirement

  • Minimum 5 years motorcycle technical experience
  • Minimum 2 years experience in management role
  • Bachelors degree
  • Fluent English
  • Ability to communicate with Vietnamese staff
  • A2 license

 

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