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Technical Support Engineer

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Negotiable
  • Biotechnology, Medical / Healthcare
  • 1
  • Unlimited

Job Description

1) Perform Technical Support & Customer Care Activities
• Repair, installation, calibration, commissioning and after sales maintenance service to the customer
• Perform functional checks on equipment
• To ensure that the company achieves customer satisfaction objectives

2) Administrative 
• Update of daily service activities / schedules in MS Outlook calendar
• Ensure tickets are regularly updated to reflect current work status and to completed status when jobs are finished

3) Financial
• Sell service contracts and grow service contract revenue
• Ensure parts sale are profitable

4) Perform Technical Supports to Sales Team
• Technical support function at demo and exhibition
• Functional checks
• To report to Service Manager in case there are systemic quality issues

5) Operations
• To ensure good customer interactions at all touch points
• To present the company favorably at all times

6) To work with sales, applications and ensure quality demonstrations, seminars and workshops are carried out

7) Any other duties & responsibilities as assigned by the management.

Job Requirement

  • Diploma in Biomedical or Electronics Engineering
  • At least 3 years' experience in Medical Equipment technical support, computer and IT knowledge (PC re-pair and basic networking)
  • Must possess excellent team work and interpersonal skills with a strong emphasis on good analytical skills
  • Possess good customer interactions skills
  • Must have knowledge in computer hardware, operating system and disk backup software, IT and networking
  • Sound ability to troubleshoot and repair PC
  • Good communication skills

 

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