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Center Manager/Operation Manager

  • Ho Chi Minh
  • Manager
  • Permanent
  • Bachelor
  • 7 Years
  • Negotiable
  • Customer Service, Education /Training, Sales / Business Development
  • 15/09/2018

Job Description

  • Manage center operations system: Learning Coordinator team, Counselor team, Librarian team, Center IT & Admin team, Cleaner and Security.
  • To be in charge of daily operation and address issues arising of the center.
  • Conduct daily/weekly team meeting (Learning Coordinator team, Counselor team) to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
  • Train, manage and monitor Learning Coordinators and Counselors to ensure high standard of company curriculum knowledge and customer service skills, professional and informative response to enquiries.
  • Communicate parents and students issues with Learning Coordinator team, Counselor team and devise ways of improving the customer experience, including resolving problems and complaints.
  • Ensure smooth conduct of counseling & administration activities at center
  • Be responsible with staff work schedules and suggest new recruits when needed.
  • Manage the implementation of business objectives. Adjust performance management during implementation to achieve goals
  • Ensure that the activities of the center are in line with the standards set by the Company and the Law.
  • Assure new enrollment & re-enrollment according to agreed targets.
  • Train and monitor staff to ensure student safety at center
  • Check daily cash report and keep record for center.
  • Coordinate and communicate with academic department to maintain professional company life for students.
  • Manage student placement to maximize number of classes open and average class size.
  • Submit operations daily report to board of directors.
  • Propose solutions and make appropriate adjustments for the implementation process to achieve targets

Job Requirement

  • At least 05-year experience as sales manager/customer Services Manager (07-year experience in education industry) at English Language Center (for students at ages of kindergarten, primary and teenagers)
  • University Degree
  • Leadership and organizational skills
  • Team work
  • Familiarity with business and financial principles and practices
  • Problem solving
  • Adaptability

 

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