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TECHNICAL SERVICES MANAGER

  • Dong Nai
  • Manager
  • Permanent
  • Bachelor
  • 5 - 8 Years
  • Negotiable
  • Chemical Eng.
  • Other
  • 1
  • 14/12/2019

Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Our client is a total service provider in metal and non-metal finishing industry, ranging from a process design to complete innovative equipment for both plating lines and waste treatment systems.

We are looking for potential candidate for Technical Services Manager position with below details:

  • Providing technical support, e.g. line audits, troubleshooting, conversion, etc.
  • Working as the key member of Dongnai technical service team to provide efficient service delivery to all accounts within assigned area.
  • Keeping up to date on technical service responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining timely communications with customers to ensure resolution and proper follow-up.
  • Updating manager for current information concerning to customers’ requirements, customer situations, trends, mass production plan, etc. to ensure project success.
  • Providing the internal technical report on a monthly basis to manager for technical service executing action plans.
  • Coordinating with the laboratory team to ensure the punctuality of laboratory analysis results.
  • Supporting equipment and tools and ensuring that these devices are adequate for serving the customers’ requirements.
  • Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
  • Gather information and test results for provide guidance for troubleshooting case to customer.
  • Innovating continually in order to ensure the department is offering the best level of service in terms of services and equipment.
  • Perform the other tasks as per assigned.

Job Requirement

  • Bachelor’s degree, preferably in Chemistry Science, Chemical Engineering or related fields.
  • At least 5-8 years of technical experience in Electro Plating field. Having experience in working with multinational companies is preferable.
  • Good command in English.
  • Have experience in working with diverse audiences.
  • Be highly motivated, results oriented individual with effective team working skills.
  • Take perseverance in solving problems and be detail-oriented person

 

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