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Tìm kiếm việc làm

Business Application Analyst

  • Hồ Chí Minh
  • Nhân viên
  • Nhân viên chính thức
  • Đại học
  • 5 - 10 Năm
  • Lương thỏa thuận
  • CNTT - Phần mềm, CNTT - Phần cứng / Mạng
  • IT
  • 1
  • 16/07/2022

Mô Tả Công Việc

The IT business applications analyst is responsible for managing the operational support, maintenance, and development activities for company business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise. The analyst is responsible for appropriate staffing, staff management, performance management, and continuous service improvement.

  • Provide oversight and management to the IT Application team to deliver IT services
  • Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools 
  • Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates 
  • Manages the release process for applications which includes effective department wide and end user communication 
  • Manages testing scripts and identifies opportunities for improvement 
  • Negotiates resolution of conflicting requirements across the agencies and/or departments 
  • Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team
  • Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development. 
  • Addresses individual staff performance problems as needed 
  • Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications 
  • Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups 
  • Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies 
  • Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies 
  • Assists with the preparation of budget for IT systems and services related interfaces and applications
  • Keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry
  • Maintains a strong understanding of technology and its application to achieve business objectives
  • Prepares analysis and or proposals for other enterprise departments when necessary
  • Serves as an internal consultant to other IT management staff and operations community as needed 
  • Develop and maintain an effective on-call rotation for 24/6 support 
  • Others assigned by the Head of IT.

This Job Description is not limited to the duties / responsibilities described above and will be subject to changes to incorporate any duties / responsibilities to reflect the job scope / business requirements.

Yêu Cầu Công Việc

  • Minimum Degree: Bachelor’s degree in Information Technology Management or any related fields.
  • Good comunication in English.
  • Minimum experience in the equivalent field: 2 years as the same positions.
  • Proficient in SQL and familiarity with SQL Server and MySQL.
  • Working knowledge of JavaScript, php a plus.
  • Ability to organize work independently as well as a team player , ability to observe and handle problems quickly and effectively.


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