Operation Manager

Our client is a famous hotel, based in HCM city. We are looking for Operation Manager who has working experience in hospitality sector with details

Operations

• Assist the General Manager in the day-to-day operation of Sedona Suites and other properties under the care of the Management
• Maintenance and up keeping of the property

• Supervise and ensure all operations staff are functioning to maximum capacity according to their respective duties and responsibilities

• Conduct regular in-house briefings/meetings to disseminate information or obtain feedback on daily operations

• Attend to Guest complaints and requests
• Handle emergencies of Guests pertaining to accidents, thefts, deaths and fire emergencies

• Co-ordinate with Property Management on emergency procedure and BCP plan

• Oversees the F&B outlet and kitchen

General

• Help to develop and establish new, pro-active administrative programs, control procedures, operation manual and service standards

• Monitor operational activities to ensure full compliance of Company Policies
• Establish a structured OJT program
• Conduct training where necessary
• Assist in setting and establishing long and short term objectives and policies

• Perform public and guest- relations duties

• Assist the procurement function in sourcing and evaluating the contractors, vendors and suppliers to increase the supplier data base
• Monitor and handle settlement accounts to minimize delinquent debtors

• Assist and deputize General Manager in the latter’s absence
• Perform any other duties as and when delegated by the General Manager

Assist in New Projects

• Monitor planning and development stages
• Maintain relationship with partners/owners
• Assist in procurement and operation set-ups

- 4-5 years of working experience in hospitality as similar level

- Good communication in English & Vietnamese

- well orgination, teamwork spirit