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Customer Service (CS) Manager
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Ho Chi Minh
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Manager
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Permanent
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Bachelor
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5 - 15 Years
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Negotiable
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Customer Service, Pharmacy
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1
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20/02/2025
Job Benefit
- Laptop
- Insurance
- Allowances
- Health checkup
- Salary review
- Annual Leave
Job Description
Our client is a leading pharmaceutical company committed to improving lives through innovative healthcare solutions. We value excellence, teamwork, and customer-centricity in everything we do.
Key Responsibilities:
- Lead and manage the Customer Service team to ensure exceptional service delivery.
- Develop and implement customer service strategies to align with business goals.
- Oversee order management, customer inquiries, and issue resolution.
- Collaborate with sales, marketing, and supply chain teams to enhance customer satisfaction.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Train and mentor team members to enhance their skills and performance.
Job Requirement
- Bachelor’s degree in Business Administration, Pharmacy, or a related field.
- Proven experience in customer service, preferably in the pharmaceutical or healthcare industry.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to thrive in a fast-paced and dynamic environment.
