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Software Implementation Specialist

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Negotiable
  • Customer Service, IT - Software
  • Unlimited

Job Description

  • Understand the customers’ goals and how our products and services are aligned to meet those goals.
  • Consulting with customers to ensure their success and understanding of the value of company software solutions.
  • Assess/evaluate client requirements against scope of project, manage project plan and schedule.
  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication. Provide superior service to ensure customer renewals.
  • Develop success plans by conducting analysis for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
  • Leverage customer relationships as needed for prospect references.
  • Represent the voice of the customer to the development and product management teams.
  • Partner with Marketing to identify case studies.
  • Partner with Sales to identify opportunities to cross-sell and upsell customers on additional solutions.

Job Requirement

  • Bachelor’s degree. BS in Computer Science, Computer Engineering is preferable.
  • 2 years of experience in a relationship-based position such as sales or customer services.
  • Having knowledge of online recruitment industry or human resource is an advantage.
  • Positive, friendly attitude and a love for helping customers succeed.
  • Ability to effectively manage time, multi-task and work under pressure independently without constant guidance.
  • Excellent communication, interpersonal, organizational and telephone skills.
  • Ability to communicate in English.


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