QA Manager

The role
 You will lead our quality team and make sure every order meets our customers' quality standards, from incoming materials to final shipment. You work closely with merchandising, production and our Hong Kong office, and you are responsible for passing customer inspections and keeping defects and complaints low.

Key responsibilities

• Quality system: Set up and maintain quality procedures, SOPs and inspection standards across the factory, including AQL-based inspections.
• Incoming materials: Control inspection of fabric, lace, elastics and trims, covering shade, shrinkage, colour fastness and defects.
• Pre-production: Lead PP meetings, check approved samples, specs and construction, and identify quality risks before bulk production starts.
• In-line and final inspection: Manage in-line, end-line and final inspections, and make sure goods are ready for customer and third-party inspections.
• Measurement and fit: Make sure garments meet size specs, including elastic tension and recovery, and cup shape and fit.
• Testing and compliance: Arrange physical and chemical testing to customer and EU/US requirements, and manage needle and metal control.
• Audits: Prepare for and host customer quality audits and inspections.
• Complaints and returns: Investigate customer complaints and returns, find root causes and follow through on corrective actions.
• Team leadership: Lead, train and develop the QA/QC team.
• Reporting: Report quality KPIs to management regularly, such as defect rates, inspection pass rates and customer complaints.

• At least 5 years of QA/QC experience in the garment industry.
• Lingerie, swimwear or nightwear experience strongly preferred.
• Good knowledge of AQL, fabric and trim inspection, garment construction and measurement.
• Experience with EU or US brands and their testing and compliance requirements.
• Good written and spoken English.
• Good Excel skills.
• Detail-oriented, well organised, a good problem-solver, and able to lead a team under pressure.