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Business Application Analyst

  • Ho Chi Minh
  • Experienced (Non - Manager)
  • Permanent
  • Bachelor
  • 5 - 10 Years
  • Negotiable
  • IT - Software, IT - Hardware / Network
  • IT
  • 1
  • 16/07/2022

Job Description

The IT business applications analyst is responsible for managing the operational support, maintenance, and development activities for company business applications. The position combines managerial responsibilities with in-depth hands-on technical expertise. The analyst is responsible for appropriate staffing, staff management, performance management, and continuous service improvement.

  • Provide oversight and management to the IT Application team to deliver IT services
  • Assesses user needs to provide support and proactive service, including analysis of opportunities in order to take advantage of available tools 
  • Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates 
  • Manages the release process for applications which includes effective department wide and end user communication 
  • Manages testing scripts and identifies opportunities for improvement 
  • Negotiates resolution of conflicting requirements across the agencies and/or departments 
  • Sets and measures performance objectives and provides regular one-on-one feedback to all members of the team
  • Hires and evaluates the performance of direct reports, and provides ongoing coaching and staff development. 
  • Addresses individual staff performance problems as needed 
  • Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications 
  • Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups 
  • Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies 
  • Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies 
  • Assists with the preparation of budget for IT systems and services related interfaces and applications
  • Keeps abreast of new developments and forecasts future trends in the area of application integration in the healthcare industry
  • Maintains a strong understanding of technology and its application to achieve business objectives
  • Prepares analysis and or proposals for other enterprise departments when necessary
  • Serves as an internal consultant to other IT management staff and operations community as needed 
  • Develop and maintain an effective on-call rotation for 24/6 support 
  • Others assigned by the Head of IT.

This Job Description is not limited to the duties / responsibilities described above and will be subject to changes to incorporate any duties / responsibilities to reflect the job scope / business requirements.

Job Requirement

  • Minimum Degree: Bachelor’s degree in Information Technology Management or any related fields.
  • Good comunication in English.
  • Minimum experience in the equivalent field: 2 years as the same positions.
  • Proficient in SQL and familiarity with SQL Server and MySQL.
  • Working knowledge of JavaScript, php a plus.
  • Ability to organize work independently as well as a team player , ability to observe and handle problems quickly and effectively.


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